Privacy Policy Crown2u

Introduction

Crown2u is a licensed online betting platform that offers users an experience spanning sports betting, live casino, slot games, and more. Trusted by hundreds of thousands of users across Malaysia and Southeast Asia, we understand that your trust is our most valuable asset.

This Privacy Policy explains in detail how Crown2u collects, stores, uses, and protects your personal information when you use our website at crown2u.pro or any related applications. By registering or using our services, you agree to the terms set out in this policy.

Information We Collect

During registration and use of the platform, crown2u collects various types of personal information to ensure a smooth, secure, and compliant service. Below are the categories of information we collect:

Personal Identity Information:

• Full name as shown on your official identification document
• National ID number (MyKad) or passport
• Date of birth for age verification (you must be 18 years of age or older)
• Current residential address and postcode
• Gender

Contact Information:

• Active email address for account communication and verification
• Phone number for two-factor authentication (2FA) and important notifications

Financial Information:

• Bank account details for processing deposits and withdrawals
• E-wallet information (Touch 'n Go eWallet, GrabPay, or similar)
• Transaction history on the platform

Technical & Usage Information:

• IP address and geolocation data
• Device type, operating system, and web browser used
• Login and logout timestamps
• Betting history and gaming activity
• Cookies and browser session data

How We Use Your Information

Every piece of information you provide to crown2u is used responsibly and only for the stated purposes. We do not use your data arbitrarily.

• Identity Verification: KYC information is used to verify that you are a legitimate user aged 18 and above, in accordance with legal requirements.
• Transaction Processing: Financial data is used solely to process your deposits, withdrawals, and bonus payments accurately and promptly.
• Account Security: Technical information is used to detect suspicious activity, prevent fraud, and keep your account secure at all times.
• Service Improvement: Anonymous usage data is analysed to improve the platform interface, enhance performance, and plan new features.
• Important Communications: Email and phone number are used to deliver critical information about your account, promotions you have joined, and service updates.
• Regulatory Compliance: We are required to retain certain records in accordance with legal requirements and regulatory body directives.

Information Sharing

Crown2u takes your privacy seriously. Your personal information will not be shared, sold, or transferred to third parties except in the following circumstances:

• Trusted Service Providers: We work with payment service providers, security solution providers, and technical partners who are bound by strict confidentiality agreements.
• Legal Requirement: When required by a court, law enforcement body, or government agency with valid jurisdiction.
• crown2u Rights Protection: In cases of fraud, platform misuse, or legal action involving your account, relevant information may be shared with the parties concerned.
• Business Transfer: In the event of a company merger or acquisition, user data may be transferred as part of the business assets, with prior notice provided.

Use of Cookies

Crown2u uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:

• Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saves your language, theme, and display preferences so you don't have to reconfigure them each time.
• Analytics Cookies: Helps us understand how users interact with the platform, which pages are most popular, and where improvements are needed.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings at any time. However, some platform features may not function optimally if cookies are disabled.

Data Security

The security of your personal information is Crown2u's highest priority. We implement multiple layers of security to ensure your data is always protected:

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• Password storage using bcrypt hashing with a unique salt
• Two-factor authentication (2FA) is available and encouraged for all accounts
• Encrypted server imaging and regular data backups
• Regular security audits by independent third-party cybersecurity experts
• 24/7 monitoring by crown2u's internal IT security team

Data Retention Period

Crown2u retains your personal data for as long as your account is active or as needed to provide our services. Once an account is closed, certain data will be kept for a period defined by applicable law, typically between three and seven years, before being permanently deleted from our systems.

Anonymous analytical data that cannot be individually identified may be retained for a longer period for statistical and service improvement purposes.

Your Rights

As a crown2u user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, subject to legal compliance requirements.
• Right to Restriction of Processing: You may request that we restrict how we use your data under certain circumstances.
• Right to Object: You may object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact our support team through the official channels listed below. We will process your request within 30 business days.

Child Protection

Crown2u strictly prohibits individuals under the age of 18 from registering or using our platform. We do not knowingly collect personal information from minors. If we discover that a child's data has been collected inadvertently, we will promptly delete that information and close the account in question.

If you believe a minor has registered on our platform, please notify us immediately via our support email.

Privacy Policy Updates

Crown2u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or service improvements. Any significant changes will be communicated to you via your registered email or a prominent notice on our website at least 14 days before the changes take effect.

Your continued use of our platform after the effective date of any changes will be considered your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us: